iTravel24
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B2B Repatriation Support

Repatriation Support
When Every Detail Matters.

We help organisations manage urgent, complex and time-sensitive repatriation travel arrangements — coordinating the journey, solving operational challenges and keeping your team informed throughout.

Average first response
11minutes

We aim to respond to new partner case enquiries within 60 minutes.

Become a Partner Contact Operations

Complex cases • Worldwide coordination • Human support

Anonymised case example

Case IT24-0207 · 06:15

NEW

HKT

Phuket

ARN

Stockholm

Patient flight—
Seat for client's nurse—
Hotel before discharge—
Ground transfers—

First response

8 minutes

Options delivered

36 min

3 costed options sent

36 min

Real-world operations

Flights are only one part of the journey. We coordinate scheduled flights, seating for travelling clinical teams, accommodation, connections and ground transport.

Responsiveness

When a case is urgent, you shouldn't be waiting hours for an answer.

Our team prioritises new case requests so we can quickly understand the requirement, investigate available options and get back to your team.

Response time

11 MIN
Average First Response
<60 MIN
Target Response Time

We aim to respond to new partner case enquiries within 60 minutes.

  1. 01

    Request received

    Case logged and acknowledged by an operations handler.

  2. 02

    Case reviewed

    Requirements, constraints and missing detail identified.

  3. 03

    Options investigated

    Routings, assistance and clearances checked with suppliers.

  4. 04

    Response / quotation

    Proposed solution returned with costs and caveats.

  5. 05

    Case progresses

    On approval, components are arranged and reconfirmed.

Complex case support

When the case isn't straightforward, that's where we come in.

Some journeys require much more than finding an available flight. Airline requirements, medical assistance, mobility, difficult routes, multiple suppliers, short notice and changing circumstances can all affect the solution.

Our team looks at the complete journey and works through each challenge individually.

Explore Complex Cases

Complex doesn't mean impossible.

  • Short notice

    Same-day and next-departure requirements.

  • Limited availability

    Few or no seats on the viable routings.

  • Multi-sector journeys

    Several legs, carriers and handover points.

  • Airline clearance

    Medical department requirements and approvals.

  • Medical escorts

    Travel built around an escorting provider.

  • Stretcher requests

    Additional airline processes and approvals.

  • Mobility assistance

    Assistance at every transit point.

  • Companion travel

    Family, carers and accompanying passengers.

  • Ground transportation

    Suitable vehicles at both ends.

  • Accommodation

    Overnight stays around connections.

  • Disrupted journeys

    Cancellations and re-routing mid-case.

  • Difficult destinations

    Remote or poorly connected points.

Services

One team.
The whole journey.

We coordinate the travel components required to move a case from request to completion.

All services

Commercial Flight Repatriation

Scheduled airline routings selected around the requirements of the case.

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Medical Escort Travel Coordination

Travel logistics coordinated around the escorting provider and the traveller.

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Commercial Airline Stretcher Arrangements

Stretcher requests coordinated through airline processes and approvals.

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Airport & Mobility Assistance

Assistance requested and reconfirmed at every point of the journey.

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Ground Transportation

Suitable transport between every point on the ground.

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Companion & Family Travel

Accompanying passengers ticketed and seated alongside the traveller.

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Accommodation & Overnight Arrangements

Overnight and layover stays arranged around the journey.

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Multi-Sector & Complex Routing

Alternative airports, connections and dates when the obvious route isn't available.

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Urgent & Last-Minute Travel

Same-day and next-departure arrangements when a case cannot wait.

Learn more
Non-standard requirement? See complex cases

How we work

From first request to final destination.

A predictable operational sequence with one named handler throughout the case.

  1. 01

    Send us the case

    Submit the case through the form, by email or by phone. Partial information is fine — we will tell you what else we need.

  2. 02

    We assess the options

    We review routings, assistance requirements, clearance conditions and realistic timings.

  3. 03

    Receive the proposed solution

    You receive a clear proposal with the arrangement, costs, assumptions and any constraints stated plainly.

  4. 04

    We coordinate the arrangements

    On approval we book, request and reconfirm every component of the journey.

  5. 05

    We keep your team updated

    One point of contact, proactive updates and immediate notification if anything changes.

  6. 06

    Case completed

    Arrival confirmed, documentation supplied and the case closed with a full record.

See the full process

Case studies

Real situations.
Practical solutions.

See how complex travel requirements can be broken down, coordinated and delivered.

View All Case Studies
Case IT24-0207

Multi-Component Repatriation

BOOKED

HKT

Phuket

ARN

Stockholm

Flight, nurse travel, accommodation and transfers — coordinated as one journey.

Challenge
The passenger required a business-class itinerary while the client's nurse needed to travel immediately adjacent. Accommodation was also required before discharge and ground transportation had to align with the confirmed flight schedule.
First response
8 minutes
Options provided
36 min
Arrangements coordinated
Patient flightNurse flightAdjacent seatingTwo hotel rooms
Outcome
The preferred itinerary was approved and all travel components were booked under one case reference.
View Case
Case IT24-0212

Long-Haul Repatriation

BOOKED

JFK

New York

EDI

Edinburgh

Long-haul travel with nurse seating and an overnight stay.

Challenge
The journey required a flexible business-class booking, an adjacent seat for the client's nurse and accommodation aligned with the planned departure.
First response
11 minutes
Options provided
42 min
Arrangements coordinated
Flexible patient flightNurse travelAdjacent seatingHotel
Outcome
A suitable itinerary was selected and booked with the supporting travel arrangements linked to the same case.
View Case
Case IT24-0186

Long-Haul Complex Routing

BOOKED

BKK

Bangkok

MAN

Manchester

A long-haul journey built around the passenger and travelling nurse.

Challenge
Suitable business-class availability was limited and the client's nurse needed adjacent seating. Hotel and transfer arrangements also had to align with the agreed departure.
First response
9 minutes
Options provided
47 min
Arrangements coordinated
Business-class patient flightNurse flightAdjacent seatingHotel
Outcome
The chosen routing and supporting arrangements were confirmed and booked.
View Case
See how we handle complex cases

Every case is different. Our approach is built around the individual requirement.

Who we support

Built for organisations responsible for people away from home.

We work as an extension of professional teams — not as a consumer travel agency.

Assistance Companies

Overflow and specialist capacity for case handlers working to tight clinical and commercial deadlines.

How we help

Travel Insurers

Repatriation travel arrangements that stand up to claim scrutiny and cost control.

How we help

Medical Assistance Providers

Travel logistics built tightly around clinical requirements and escort availability.

How we help

Healthcare Organisations

Discharge and transfer travel arranged around ward timings and receiving facilities.

How we help

Corporate Duty of Care

A dependable route home for employees and travelling staff when something goes wrong.

How we help

NGOs and Charities

Movements from difficult locations, with budget and documentation realities respected.

How we help

Other Professional Organisations

Any organisation with a duty to move someone safely, quickly and correctly.

How we help

Why work with us

More than a booking service.

Case recordIllustrative
ReferenceREP-—-—
HandlerNamed case handler
ComponentsFlights · Assistance · Ground
StatusOptions returned
Updates issued to your team as the case progresses.

  • Rapid Response

    We aim to respond to new cases submitted by active partners within 60 minutes. Our average first response is 11 minutes.

  • Complex Case Experience

    Cases with clearance conditions, assistance requirements and awkward routings are our normal workload.

  • Human Case Management

    A named handler owns the case. You are not passed between queues or handed a ticket number.

  • Clear Communication

    Plain written updates, stated assumptions and early warning when something is at risk.

  • Multiple Travel Components

    Flights, assistance, ground transport, accommodation and companions handled as one arrangement.

  • Flexible Solutions

    When the obvious option is unavailable we present alternatives rather than a dead end.

  • B2B Focused

    We work for organisations, to their processes, authorisation chains and reporting needs.

Need an experienced repatriation partner?

Whether you need support with an individual case or want to add us to your wider assistance network, speak with our team.

Become a PartnerContact Operations

Already work with us?

If your organisation already works with iTravel24, send your case requirements directly to our operations team by email. For urgent assistance, call us. Our operations team works directly with approved B2B partners by email and telephone. Operational cover 24 hours a day, 365 days a year.

Urgent assistance
0116 296 44 50
Email Operations Call Operations
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