Repatriation services
Repatriation travel often involves several moving parts, multiple suppliers and requirements that change during the case. Our role is to bring those components together into one workable journey.
What we coordinate
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Complex cases
Multiple journey stages, assistance requirements, clearances and short notice — handled as routine operational work, with realistic answers about what is achievable.
Scheduled airline routings selected around the requirements of the case.
We investigate suitable commercial flight options based on the traveller's route, timing and assistance requirements.
Where a straightforward direct journey is unavailable, our team can investigate alternative routing and multi-sector solutions.
Travel logistics coordinated around the escorting provider and the traveller.
Where a case requires a medical escort, our role is to coordinate the travel logistics and to work alongside the relevant qualified provider.
We arrange the travel components the escort and traveller need, communicate requirements to airlines and suppliers, and keep your team informed.
Stretcher requests coordinated through airline processes and approvals.
Stretcher cases can require additional airline processes, aircraft suitability checks, operational approval and careful journey planning.
We manage the request and coordination with the airline and the associated ground arrangements at both ends of the journey.
Assistance requested and reconfirmed at every point of the journey.
We request the assistance categories the traveller needs at departure, transit and arrival, and reconfirm them ahead of travel.
Exact services remain subject to airport and airline confirmation.
Suitable transport between every point on the ground.
The journey doesn't begin and end at the airport. We coordinate suitable transportation across each ground leg of the case.
Vehicle type is matched to the requirement, including adapted and assisted transport where needed.
Accompanying passengers ticketed and seated alongside the traveller.
We arrange travel for those accompanying the traveller, with coordinated itineraries where appropriate so the party stays together.
Overnight and layover stays arranged around the journey.
We arrange accommodation where the journey requires it, with accessibility and proximity to the airport or facility taken into account.
Alternative airports, connections and dates when the obvious route isn't available.
When the obvious route isn't available, our team investigates alternative airports, connections, dates and journey combinations.
Each option is checked against realistic connection times and the assistance the traveller requires.
Same-day and next-departure arrangements when a case cannot wait.
Short notice doesn't remove the complexity. Urgent cases still require careful coordination, so our priority is to understand the requirement quickly and investigate realistic options.
Re-arrangement when the journey changes mid-case.
When flights are cancelled, timings move or the requirement changes, we re-work the affected components and confirm the revised arrangement with your team.
Our role
We are a travel operations partner. Clinical responsibility always remains with the qualified medical provider involved in the case.
One journey, many components
We coordinate them in sequence so nothing is left unconfirmed between suppliers.
We work through approved B2B partnerships. Once a commercial relationship is in place, your team sends requirements straight to our operations team by email, with telephone support for urgent requirements — average first response 11 minutes, target within 60 minutes. Operational cover 24 hours a day, 365 days a year.
