Resources
Practical guidance for case handlers.
Short, operational notes on the parts of repatriation travel that most often cause delay — plus answers to the questions we are asked most.
Guides
Operational notes
Summaries of how each area is handled operationally. Full written guidance is issued to partner organisations on request.
Case submission checklist
The information that lets us return options fastest, and what can follow later.
Full guidance on requestUnderstanding airline clearance
How medical clearance requests work and what typically delays them.
Full guidance on requestAssistance categories explained
Wheelchair and special assistance categories, and what each one covers.
Full guidance on requestPlanning realistic connections
Why assistance and mobility requirements change minimum connection times.
Full guidance on requestFAQs
Frequently asked questions
If your question isn't answered here, our team will respond directly.