iTravel24
Become a Partner

B2B partnerships

Add an experienced repatriation team to your network.

Whether you manage occasional repatriations or high volumes of assistance cases, we can provide additional operational support when your team needs it.

We work as a responsive extension of your existing operation — from individual travel requests through to complex multi-component cases.

Become a PartnerContact Operations
11 MIN
Average First Response
<60 MIN
Target Response Time

We aim to respond to new partner case enquiries within 60 minutes.

Operations desk 24/365

These operational response metrics apply to case requests received from active partners.

Who we partner with

Built for organisations managing cases on behalf of others.

Our work sits behind other organisations — we support your team, your process and your client relationship.

Assistance Companies

Case handling support alongside your own operations desk.

Travel Insurers

Travel arrangements for claims and assistance requirements.

Medical Assistance Providers

Travel built around clinical requirements and escorts.

Healthcare Organisations

Discharge and onward travel arrangements.

Corporate Duty of Care Teams

Return travel for employees and travelling staff.

NGOs & Charities

Field, remote and difficult-access movements.

Specialist Travel & Assistance Organisations

Additional capability for non-standard requests.

Why add us to your network?

Additional capability when you need it.

Complex case support

Send us cases that require more investigation than a straightforward booking.

Rapid response

We prioritise new requests and aim to respond to active partner cases within 60 minutes.

Human operations

Your cases are reviewed by people rather than being left in an automated booking queue.

Whole-journey thinking

We consider flights, assistance, connections, ground transport, accommodation and companions where relevant.

Clear communication

Our team keeps your operation informed while the case progresses.

Flexible support

Use us for individual cases, overflow requirements or ongoing assistance.

How the partnership can work

Use us in the way that works for your operation.

Nothing here is a contractual commitment — the working approach is agreed with your team.

On-demand01

Send individual cases

Send us individual cases whenever support is required. No volume expectations and no obligation between cases.

Overflow support02

Extra capacity

Use our team when internal capacity is limited — peak periods, out-of-hours or unusually busy weeks.

Ongoing partner03

Regular case handling

Establish an ongoing relationship for regular case handling, with familiar handlers and agreed working methods.

What happens when you send a case

A predictable operational sequence.

  1. 01

    Your team sends the requirement

    By form, email or phone — partial detail is fine.

  2. 02

    Our team reviews the case

    Constraints identified and questions raised early.

  3. 03

    We investigate the options

    Routings, assistance and availability checked.

  4. 04

    You receive the proposed solution

    Options set out with costs and any caveats.

  5. 05

    Once approved, we coordinate the arrangements

    Components booked and reconfirmed.

  6. 06

    Your team receives updates through to completion

    Progress reported until the journey ends.

Complex cases

A partner for the cases that need more thought.

Straightforward bookings are simple. The value of an experienced team shows when the requirement has constraints — and those are the cases we ask for.

Short noticeDifficult routesMedical escortsStretcher requestsMobility assistanceMulti-sector journeysGround transportCompanion travelJourney disruption
See How We Handle Complex Cases

Case studies

See the work behind the promise.

Placeholder cases shown below. Each will be replaced with verified, anonymised detail — no traveller names or sensitive information.

Case IT24-0207

Multi-Component Repatriation

BOOKED

HKT

Phuket

ARN

Stockholm

Flight, nurse travel, accommodation and transfers — coordinated as one journey.

Challenge
The passenger required a business-class itinerary while the client's nurse needed to travel immediately adjacent. Accommodation was also required before discharge and ground transportation had to align with the confirmed flight schedule.
First response
8 minutes
Options provided
36 min
Arrangements coordinated
Patient flightNurse flightAdjacent seatingTwo hotel rooms
Outcome
The preferred itinerary was approved and all travel components were booked under one case reference.
View Case
Case IT24-0212

Long-Haul Repatriation

BOOKED

JFK

New York

EDI

Edinburgh

Long-haul travel with nurse seating and an overnight stay.

Challenge
The journey required a flexible business-class booking, an adjacent seat for the client's nurse and accommodation aligned with the planned departure.
First response
11 minutes
Options provided
42 min
Arrangements coordinated
Flexible patient flightNurse travelAdjacent seatingHotel
Outcome
A suitable itinerary was selected and booked with the supporting travel arrangements linked to the same case.
View Case
Case IT24-0186

Long-Haul Complex Routing

BOOKED

BKK

Bangkok

MAN

Manchester

A long-haul journey built around the passenger and travelling nurse.

Challenge
Suitable business-class availability was limited and the client's nurse needed adjacent seating. Hotel and transfer arrangements also had to align with the agreed departure.
First response
9 minutes
Options provided
47 min
Arrangements coordinated
Business-class patient flightNurse flightAdjacent seatingHotel
Outcome
The chosen routing and supporting arrangements were confirmed and booked.
View Case
View Case Studies

Response time

Your case shouldn't disappear into an inbox.

Our target is to respond to new enquiries within 60 minutes. New requirements are picked up by an operations handler, not queued for later.

11 MIN

Average first response

  1. Received

  2. Reviewed

  3. Investigated

  4. Response

Onboarding journey

This page is how organisations start working with our repatriation team.

Working with us runs through an approved commercial partnership. The sequence below shows every step between your first enquiry and your first live case.

  1. 01

    Partnership enquiry

    Tell us about your organisation and requirements.

  2. 02

    Initial review

    Our commercial team reviews your organisation and requirements.

  3. 03

    Discussion

    We discuss the services you require and how we would work together.

  4. 04

    Commercial agreement

    The agreed commercial terms are completed.

  5. 05

    Operations contact established

    Your team receives our operational contact details and agreed working process.

  6. 06

    Send cases directly

    Live cases are sent directly to our operations team by email, with telephone support available where urgent.

Live case handling

Live operational cases are handled for organisations with an agreed commercial relationship, and are sent directly to our operations team by email with telephone support for urgent requirements.

If you already work with us:

Email Operations

Urgent assistance: 0116 296 44 50

If you would like to establish a relationship:

Apply to Become a Partner

Submitting a partnership enquiry does not create immediate access to operational case handling. Our commercial team reviews each organisation first. These operational response metrics apply to case enquiries received from active partners.

Partner enquiry

Start a Conversation

Tell us about your organisation and we will follow up to discuss how we can support your cases.

Organisation

Contact

Operation

Already have a live case?

You don't need to become a partner before asking us to review a requirement.

Become a PartnerContact Operations
Become a PartnerEmail Ops