Passenger, companion and airport assistance coordinated together.
TFS
Tenerife
LGW
London Gatwick
Anonymised case summary · Assisted Travel
The Request
Coordinate passenger and companion travel with airport wheelchair assistance and a timed arrival transfer.
The Challenge
The passenger was travelling with a companion and required wheelchair assistance at the airport. The onward transfer had to be timed around the confirmed arrival.
Our Approach
Accessibility and companion requirements were built into the routing comparison before ticketing, with the transfer aligned to arrival.
What We Coordinated
- Passenger flight
- Companion flight
- Wheelchair assistance request
- Seat arrangements
- Arrival transfer
Operational Timeline
Anonymised case summary. Exact client approval time is omitted.
00 min
Case received
+14 min
Initial response
14 min from case receipt
—
Flight options assessed
—
Supporting arrangements checked
+39 min
4 travel options assessed
39 min from case receipt
—
Client approval
Approval received; exact time omitted
—
Booking confirmed
Outcome
The selected scheduled service and supporting airport and ground arrangements were confirmed.
Key Takeaway
Accessibility requirements were incorporated into the travel planning from the beginning rather than added after ticketing.
Case studies are anonymised to protect travellers and partner organisations. Non-essential identifying details may be removed or generalised.
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